1. Introduction
FIWE Media (“we,” “us,” or “our”) is a division of FIWE Ventures Inc. We respect your privacy and are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
This Privacy Policy describes how we collect, use, store, and share information about you when you use our website, applications, and platforms (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect information you provide when you use our Services, including when you create an account, submit content, or communicate with us. This may include:
Name and company name Email address Phone number Mailing/billing address Payment information Any other information you choose to provide (e.g., project files, feedback, inquiries).
2.2 Information Collected Automatically
When you use our Services, we may automatically collect:
IP address Device type and operating system Browser type Usage data (pages visited, actions taken, time spent)
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to improve your browsing experience, analyze trends, and personalize content. You can manage or disable cookies in your browser settings, but some site features may not work properly without them.
3. How We Use Your Information
We may use your information to:
Provide, operate, and improve our Services. Communicate with you about your account, orders, or inquiries. Personalize your experience and provide relevant content. Process payments and send invoices. Analyze usage trends and improve functionality. Maintain security, prevent fraud, and comply with legal requirements.
4. How We Share Your Information
We may share your information with:
4.1 Service Providers – Vendors, contractors, or partners who provide services such as payment processing, printing, shipping, hosting, and analytics.
4.2 Legal Compliance – When required by law, court order, or government investigation.
4.3 Business Transfers – In connection with a merger, acquisition, or sale of assets.
4.4 With Your Consent – When you explicitly agree to share information with a third party.
We do not sell your personal information to third parties.
5. Data Retention
Project files are kept for 12 months after completion unless otherwise requested. Financial and transaction records are retained for 7 years to comply with Canadian business laws. You may request deletion of your personal information at any time, subject to legal retention requirements.
6. Data Security
We implement physical, technical, and administrative measures to protect your information, including:
Encrypted storage for sensitive files. Secure servers and password-protected systems. Restricted access for authorized personnel only.
While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure.
7. Your Rights
Under Canadian privacy law, you have the right to:
Access the personal information we hold about you. Request corrections to inaccurate or incomplete data. Withdraw consent for non-essential data processing. Request deletion of your personal information (subject to legal obligations).
To exercise your rights, contact us at privacy@fiwemedia.com.
8. Age Restrictions & Children’s Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18 years old. If we become aware that we have collected information from an individual under 18, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or posted on our website with a new “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or privacy practices, please contact us at: privacy@fiwe.ca
Last Updated: August 11, 2025